OG TECH
OG Tech specialise in low level automation that help businesses to reduce cost and increase performance. We offer a wide range of business support, from hosting solution to product management, from abstract business idea to on market products.
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From variety of desktop environment to endless variant of mobile devices, our business solution will always be scalable, 99.9% uptime and crossed platforms.
IN HOUSE DEVELOPMENT MODULE
Our in-house deployment module provide an extra quality checking of your products such as automated testing, automated documentation, risk analysis and security checking.
Automated Testing
Increase IT team productivity by automated observability and controllability. Spend more quality time in coding.
Automated Documentation
Light and versatile tool abstract some of the overhead needed and enhance the creation of rich specifications
Risk Analysis
Eliminate blind spots and confidently scale in the cloud without uncertainty.
Security Checking
Discover the weaknesses, risks, or threats in the application before the flaws can be exploited
CONTROLLER MODULE
Our controller module allow user to control the behaviour of their products without the knowledge of coding. You could disable, enable, update, or even pushed out new module with a click/tap from your finger.
A better user experience for the team thanks to our controller module. You can now maintain high availability and monitor your infrastructure to avoid downtime. Leverage on granular data to slice and dice any metrics by any dimensions. Monitor the user digital experience and bring your business analytics lens to tackle the friction points.
POST PRODUCT SERVICES
OG Tech also offers a wide range of post product services such as product performance analysis, product awareness analysis, target advertisement, marketing campaign and etc.
Our data intelligence module will advise you about your product strength and also its weaknesses, so you could tune your product to the market needs.
Management and training services
We will conduct autonomous management to improve response quality, coverage and channel ownership. Every trainer reports to a local manager, while we also use a client-specific manager to run client-specific training, QA and reviews. Lastly, we use custom reports to track agent success and compare their performance to benchmarks. This helps with self-management and self-improvement.
Adopt and integrate your helpdesk
Our system is ready to connect directly to your existing help desk, for instance Zendesk, Freshdesk, Zoho. Our internal team can follow up your existing processes including escalations and feedback. We pick up all tickets using another sets of accounts within your help desk, so you have a comprehensive view of what we have processed.
Flexibility built for high-growth brands
We provide very flexible solutions for Support as a Service (SaaS). You can start with engaging a micro teams; when you are comfortable to scale your business, expand into fully-integrated support teams with on-demand availability. Having a specialised customer support team can help you focus on the highest value things that you do best.